Office365 user fails to match with on premise AD account

Office365 user fails to match with on premise AD account

Ran in to an issue where someone was migrating domains to a new domain and needed to re-set up Azure AD Connect.

Did some pre-planning and exported all users including their ImmutableID’s

$msolcred = get-credential
connect-msolservice -credential $msolcred
(Get-MSOLCompanyInformation).DirectorySynchronizationEnabled
Get-MsolUser |export-csv -path C:\temp\Tenant.csv

Disable Dir Sync by running the following

Set-MsolDirSyncEnabled –EnableDirSync $false

You can check to make sure it’s set to false by running. Every article I’ve seen says this may take up to 72 hours however it appeared to being almost instantaneous.

(Get-MSOLCompanyInformation).DirectorySynchronizationEnabled

Now you need to find the user in question that isn’t matching correctly and if an extra cloud account was created remove that account and then remove it from the recycle bin in Office 365. Azure AD Connect should do a soft match based on User Principal Name and Primary Proxy address however sometimes this doesn’t work.

Remove-MsolUser -UserPrincipalName username@emaildomainname.com -RemoveFromRecycleBin

Verify that the account is removed by running

Get-MsolUser -ReturnDeletedUsers

Running the following command will take the active directory object GUID and convert it to a value that can be used as an ImmutableID for the Office 365 account.

$credential = Get-Credential
Connect-MsolService -Credential $credential
$ADUser = "username" 
$365User = "username@emaildomainname.com"
$guid =(Get-ADUser $ADUser).Objectguid
$immutableID=[system.convert]::ToBase64String($guid.tobytearray())
Set-msolUser -UserprincipalName "$365User" -immutableID "$null"
Set-MsolUser -UserPrincipalName "$365User" -ImmutableId $immutableID

Re-enable Dir sync

Set-MsolDirSyncEnabled –EnableDirSync $true

Make sure the the AD Sync service is started and run

Import-Module DirSync
Start-ADSyncSyncCycle -PolicyType Delta

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